Shipping policy
Thank you for choosing Enfold Baby. We know how much this little gift means, so here's everything you need to know about getting it to your door.
FREE SHIPPING
We offer free shipping on every order, with no minimum purchase.
ORDER PROCESSING
All orders are processed within 1–3 business days (Monday–Friday, excluding holidays). Orders placed on weekends or holidays will be processed on the next business day.
You'll receive an email confirmation as soon as your order is placed, and a second email with your tracking link the moment it ships.
DELIVERY TIMES
Once your order has shipped, estimated delivery times are:
- United States, United Kingdom, Canada & Australia: 7–12 business days
- Rest of the world: 8–15 business days
Delivery times are estimates and may vary slightly depending on your location, carrier volume and local holidays.
HOLIDAY SHIPPING
Want your calendar ready to open on December 1st? For US orders, we recommend ordering by November 9.
During the holiday season, carriers handle much higher volumes than usual, which can occasionally cause short delays. We always recommend ordering as early as possible.
Ordering later? No worries: simply start counting down from the day it arrives. Every door is still a magical surprise.
ORDER TRACKING
Your tracking link will be sent to the email address you used at checkout. Please allow 24–48 hours after receiving it for tracking information to update.
Can't find your tracking email? Check your spam or promotions folder, or contact us at enfoldbaby@outlook.com and we'll send it again.
SHIPPING ADDRESS
Please double-check your shipping address at checkout. If you notice a mistake, contact us at enfoldbaby@outlook.com within 12 hours of placing your order and we'll do our best to update it before it ships.
We're not responsible for orders delivered to an incorrect address provided at checkout.
Sending a gift? You can enter the recipient's address at checkout and we'll ship it directly to them. Please note that calendars arrive in their original box, unwrapped.
CUSTOMS, DUTIES & TAXES
For international orders outside the United States, your package may be subject to import duties, taxes or customs fees charged by your country. These charges are the responsibility of the recipient and are not included in your order total.
Customs processing may occasionally cause delays beyond our estimated delivery times.
LOST, STOLEN OR DAMAGED PACKAGES
If your tracking shows your package as delivered but you can't find it, please check with neighbors and around your property, and allow 1–2 business days, as carriers sometimes mark packages as delivered early.
If you purchased Shipping Protection at checkout, we'll send a free replacement or a full refund for packages that are lost, stolen or damaged in transit.
If you didn't purchase Shipping Protection, we'll still do everything we can to help, including opening a claim with the carrier on your behalf.
If your calendar arrives damaged or is missing items, please email us at [support email] within 7 days of delivery with your order number and a photo, and we'll make it right. See our Refund Policy for full details.
QUESTIONS?
We're always happy to help. Contact us at enfoldbaby@outlook.com and our team will get back to you within 1–2 business days.